In modern society, the quality of service is an essential factor to the company's competitiveness and may directly affect the customers' sense of satisfaction. The year of 2008 is the first year for Union Life entering into its developing period and also the “Year of Service”. Besides popularizing the service concept of “Best Products and Services in Union Life”, we will also put into practice the idea of “Share with Clients”. The service of “Easy in Claim Settlement with Union Life” is one of our long-term strategies, and we will take more and better acts to ensure the customers and the society to enjoy our “professional, friendly and fast” services. We apply ourselves to provide the satisfying services and pursue for the customers' utmost satisfaction.

In the “Year of Service”, everyone of the company shall have the sense of service and carefully answer for the customers' demands. We advocate the concept of “Great Service” and try to form a chain of service, in which everyone is indispensable, not only the internal staff but also the sales-related staff.

In the future, we will continue to improve the service value and efficiency, perfect the customer service system and service criterion and meanwhile increase the added value of service.

Union Life adheres to the service concept of “daring to be the first”.

The company makes great investment on setting up the national customer service telephone center with its hotline 95515, which adopts the most advanced message integration technology, IP telephone and network technology as well as the centralized calling operation and management system so as to provide the omnidirectional, multi-channel and professional service and build up a communication bridge between company, customers and agents.

May 15, 2007, Union Life celebrated the ceremony for “Day of Customer Service” and “Journey for Claim Settlement”, after which 12 cars for claim settlement service would head to the branch organizations through the country and make propaganda on the way.Since then on, Union Life will hold the “Customer Service Day” on May 15 every year. The customers may enjoy our care and love through a series of colorful value-added services.

Union Life firstly puts forward the slogan of “easy in claim settlement with Union Life” in the insurance industry, which shows the faith and courage of the company to become a famous national insurer and also makes great effect in enhancing service consciousness in the industry. Union Life insists on offering “friendly, professional and convenient” service, trying to make breakthrough in claim settlement and service effectiveness. The slogan of “easy in claim settlement with Union Life” is thought highly by the customers and received strong response from the society.

Statistics show that 94% of the clients who have enjoyed the services provided by Union Life are satisfied with its service measures. Union Life will keep its promise of “easy in claim settlement with Union Life” and destines to become a new power in Chinese insurance industry.